Customer Service

 

Shipping and Delivery

 We ship all orders in 2 working days.

( except personalised jewellery or made to order products  ) which is shipped  in 7 to 10 days

Free Shipping Australia Wide on all orders over $50

$8.90 on orders less than $50

Contact us: 

    • Email:  support@makevana.com.au
    • Text Message only: 0410744567
  • Contact Us Form Click Here 

Returns and Replacements

No hassle return policy.

We offer 15 days of exchanges or store credit. No question asked. 

( personalised jewellery can't be exchanged) 

Here are our delivery and returns policies to help make sure we meet your expectations. Returns

 

Gift Wrapping

 Add gift wrapping for $6.0 ( Please select gift wrap option on checkout page)

At Make Vana, we don’t just deliver our product but a bounty of happiness and memories. This can be done in a nicely gift-wrapped box or package, as deemed suitable, with other accessories. If requested by the customer. We can also attach a personalised greeting message on the gift.

We aim to keep your gift pristine and avoid sending price details along with the package. However, necessary details about returns might be sent with the package.

Choosing to get a package gift wrapped is easy. You need to simply choose the option for the same on checkout, along with your personalised message. Leave the rest to us. We will have your package delivered in good shape. 

 

Gift Cards:

We offer you a seamless way to obtain gifts and make memories. When nothing comes in mind, a gift card helps you out. We offer the transparency of using our gift cards on both, our online platforms as well as in our stores. With a MakeVana gift card, your recipient can purchase clothing, homewares, accessories, and jewellery.

We also offer E-gift cards. We will send the intended recipient a nice email and a message notifying them of the gift card. You can also opt to gift a mailed gift card. With this gift card, we will also be sending the recipient a greeting card with a personalised message from you.