Order & delivery help
Have a question about an order you have placed? Include your order number and explain the update or assistance you need.
Ask about my order →Makevana · Get in touch
A question before you choose?
We’re here to help.
Contact Makevana for help with jewellery, product questions, online orders, shipping or size exchanges. Whether you are shopping in Australia or enquiring from overseas, tell us what you need and we can guide you to the next step.
Email our team →Let’s point you in the right direction
How can we help?
Choose a topic below to open an email with the subject already filled in. Add your question and send it from your preferred email app.
Find your next favourite
Need more information about a product, material or size? Send the product name or page link so we can understand exactly which item you are considering.
Ask a product question →Returns & size exchanges
Need a different ring size or help with an item you received? Tell us about your purchase and what you would like assistance with.
Discuss a return or exchange →Our contact details
Contact Makevana in Australia
Email customer care
For product information, delivery questions and after-purchase assistance, email:
Keeping your order details and questions together in one email helps us understand your enquiry.
Postal address
Make VanaPO Box 143
Beaudesert QLD 4285
Australia
This is a postal address. For exchange enquiries, contact our team to confirm the instructions before posting your item.
Planning to send an item back? Read our shipping and returns policy and include your order details when contacting us.
A few details help us help you
For an existing order
- Your order number, if available.
- The name and email address used at checkout.
- The item your question relates to.
- A short description of the help you need.
- Clear photos, where useful, if there is an issue with an item you received.
Before placing an order
- The product name or a link to the item.
- The size or option you are considering.
- Your delivery country and postcode if asking about shipping.
- Your preferred arrival date if buying for an occasion.
Please do not email passwords or full payment-card details.
Helpful answers, one click away
Contact & customer care FAQs
How do I contact Makevana about my order?
Email support@makevana.com.au with your order number and a short explanation of your question. If you cannot find the order number, include the name and email address used at checkout.
Where can I find shipping rates and return information?
Visit our shipping and returns page for delivery options and return information. If something is unclear, email us before placing your order or posting an item back.
How can I enquire about a ring size exchange?
Read our ring size exchange information, then email us with your order number, current ring size and the size you would like. Our team can help clarify the applicable next steps.
Can I ask a question before buying?
Yes. Send us the product link and the details you would like clarified, such as sizing, materials or delivery. If your purchase is for a gift or special occasion, mention the date in your enquiry.
What should I do if an item arrives damaged or incorrect?
Email us with your order number, a description of the issue and clear photos where possible. Keep the item and packaging while we help you work through the next steps.
Can customers outside Australia contact Makevana?
Yes. Email our customer care team and include your country and postcode for delivery-related questions. Please check destination availability and shipping details before ordering.
What if the email button does not open?
Open your usual email app or webmail and write to support@makevana.com.au. Add a subject describing your enquiry and include any relevant order details.